V-CUPS processes orders in order of arrival.
Orders that are placed by 12pm EST will be processed same day, Mon-Fri (except for holidays) and shipped either same day or the next business day.
Orders that are placed after 12pm EST will be processed and shipped on the next business day. Please be mindful of this when placing an order and selecting the expedited shipping option.
You will be contacted by phone or email if any issue arises regarding delivery times. If the address provided by the customer is incorrect, V-CUPS will not cover the cost of resending the package. The package will be resent at cost to the customer.
If the customer does not pick up package from the post office and it is returned to sender, V-CUPS will not cover the cost of resending the package. The package can be resent to customer at cost to customer.
Upon receiving your package, please make sure to inspect package thoroughly. If the package or products have been damaged or tampered with during the shipment process, make a damage report to the post office immediately. Contact us at firstname.lastname@example.org with your order number and a photo of the package / product as well.
To ensure that your package is properly delivered please make sure your address is fully entered and correct. Also, make use of the tracking information that is provided when your order ships so that arrangements can be made to obtain your package upon delivery.
If your order is returned non-deliverable we will issue a refund for the net price of your item(s) minus the shipping/return charges.
Please keep in mind that shipping fees are non-refundable. If you refuse any shipments, you will be responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you have not received it. You must address this with the delivery service responsible for shipping your order. Free shipping does not include insurance on the package or replacement. For this service you would need to choose Priority shipping USPS or FedEx/UPS. We are unable to issue refunds for packages that tracking shows have been delivered.